1. Rescheduling (you) You can reschedule up to 24 hours before your session β just let me know before that window closes and we'll find a new time. Changes requested less than 24 hours before, or sessions you don't show up for, can't be rescheduled, and the fee is non-refundable. This protects the time I've set aside for you.
2. Rescheduling (me) If I need to reschedule due to illness, a family emergency, or my children being unwell, I'll let you know as soon as I can and we'll arrange a new time that works for you at no extra cost. Your session is never lost in these cases.